Last Updated: 24 Oct 2003
Despite our best efforts, systems such as computers and networks fail, sometimes during the worst possible times for students (e.g., before an assignment is due or during a presentation).
When a computer or network that is supposed to be operational fails, we say that it is "down" or that an "outage" has occurred. This is considered to be a "unscheduled outage", as opposed to a scheduled one, in which we plan on taking down a system.
Although lab staff try to keep the systems operational 24 hours a day, 7 days a week (24x7) during the quarter, we do not have enough staff to provide coverage for every hour. This means that outside of lab staff office hours, there is no one monitoring the systems. In other words, at night, on the weekends and on holidays, no one is watching the systems.
We hope to decrease the chances of systems going down by purchasing additional hardware, but that depends on our finances as well as our understanding of how to make the systems more available.
At any time, if a system goes down and you are able to send email, then please send it to email@example.com and indicate the name of the system that failed and any other pertinent information.
Here is our policy:
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